Your holiday in safety
As usual, we will welcome you with shiny eyes and a gentle smile. This year unfortunately, without the familiar handshake, however, the warmth and kindness remains of course. You will for sure experience an unforgettable holiday on the Gardalake.
We all have the responsibility to protect each other and ourselves. Only together we can make this summer as enjoyable and safe as always.Here we show you the steps we take to avoid the spread of Covid-19.
Good hygienic conditions have always been very important to us. The actual situation makes them even more intense.
You can count on us
Check In
You are free to do the check in already at home. The link you can find in your reservation email. This will shorten the waiting time at the reception.
At your arrival, we welcome you as kind as usual. We wear our facial mask.
Culinary
Our service-staff spoils you as usual with their friendliness and warmth, even though all our workers wear a facial mask for all our safety. Our restaurant rooms are specious, so we can keep the distance between the tables without any problems.
Breakfast: You can have breakfast at your table without facial mask. The distance will be kept between other guests. As usual, you can serve yourself at our buffet from 08.00 am until 10.00 am. At the buffet, our staff and all guests must wear a facial mask.
Dinner: We serve all our meals, as usual. You can serve yourself at the salad and vegetable buffet. There you find as well our assortments of bread . At the buffet, our staff and all guests must wear a facial mask.
Cleaning standards and disinfection of our hotel rooms
Our housekeeping staff is trained to the new procedure with the highest hygiene measures.
Sealed cleaning measurement- for each room we will use new cleaning utensils (for example new cleaning rags and fresh water).
All rooms are going to be disinfected for each arrival.
For the cleaning procedure, our staff will wear gloves (which will be replaced after every single room).
The rooms are thoroughly ventilated during the cleaning progress
Our housekeeping we will wear gloves and facial mask.
Cleaning standards and disinfection of public areas
At least two times a day we are going to disinfect critical points as door handles and elevator buttons with professional sanitizer.
All public areas are going to be disinfected with professional sanitizer.
For the cleaning procedure, our staff will wear masks.
The public areas will be thoroughly ventilated.
In each floor, we will provide hand sanitizers.
All our laundry will be washed with biodegradable detergents. Towels, and sheets will be washed at 85 degrees.
Cleaning and disinfection of the kitchen and the kitchen area
For the processing and preparation of food, we will look deep into the HACCP.
Restaurant and Bar
The prescribed minimum distance is observed in the restaurant
Our breakfast and dinner we will be served on our beautiful terasse with view on the lake
Our service staff will wear facial masks for the preparation of the buffet and the restaurant
Swimming pool
We provide hand sanitizer
The swimming pool and as well the Jacuzzi is opened for you.
In the swimming pool can enter maximum 6/8 people .
The pool water is regularly checked.
Miscellaneous
The hospital inclusive first aid is located in Valdisogno -Malcesine ( 3 km away)
Check Out
For an uncomplicated check out, on request, we send you your bill with all details via e-mail.
The payment will be done at the reception.