Hotel Firenze, comfortable accommodation in Lake Garda

General conditions

Booking  and payment conditions

Direct booking is convenient and secure.
The prices which you will find while booking refer to the room.
There will be a tourist tax, which is to be paid on arrival.
For adults, this tax is €1.50 per day, for children up to 12 years no tax is due.

Bookings can be made online, by email or by telephone without credit card. No deposit will be required at the time of booking.

Payment conditions

Payment will be made at the hotel either the evening before or the morning of departure.
Payment in cash is available up to a maximum sum of €2,999, or by Visa credit card, MasterCard, Eurocard or bankcard.
Cheques are not accepted.

Cancellation

Cancellation is free with no penalty up to 48 hours before arrival.
In case of cancellation within 48 hours of arrival, the cost of the room for one night will be charged.

Children reductions

Cots cost 10 euros per day for children of up to 2 years.
There is a reduction on the third bed in a double room with two paying adults:

• -50% for children from 3 to 6 years
• -30% from 7 to 12 years
• -15% for those aged 13 and up

Check-in and check-out

We are available for check-in from 2 pm.
On departure, we kindly ask that you vacate your room by 10:30 am.
There is a late check-out room with a shower and luggage room available for no extra charge.

Pets

Small animals can be admitted only upon request following confirmation by the hotel, at the cost of €10.00 per day (not including food). We invite you to bring a blanket or basket for them. For hygiene reasons, your four-legged friends are not allowed in the restaurant, swimming pool or buffet area.